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29.08.2011 - Customer Experience Council
CEO, Patrick J Loughrey to attend round table debate discussing Social Media, Customer Experience and Future Strategies with industry leaders.
24.08.2011 - The 80 minute MBA ?
24.08.2011 - The 80 minute MBA ?
22.08.2011 - lovecomplaints.com
With fines of over £2.5 million handed out to British Gas over poor procedures with their complaint handling system and both EDF Energy and Npower under investigation ins't it time you reviewed your own procedures ?
Talk to FEI to further discuss how to take the right approach and turn customer complaints into customers for life.
19.08.2011 - Brands Betting Big On Social Media
Moving into the fourth quarter, the busiest time on a marketers calendar, a survey conducted has revealed two thirds of marketing professional (63.4%) are planning to increase their focus on Scocial Media over the next twelve months.
Has your company a strategic paln in place to stay at the fore of this face moving marketing tool ?
17.08.2011 - Team Building With A Difference
We all know moving out of our comfort zone is the best way for personal development.
We at FEI have taken that thought process along with our many years of customer service, event management and process improvement skills and applied it to a customer service environment where instant decision making is critical.
Enter the world of hospitality and catering.
Check out our gallery section for photographs of the big day.
15.08.2011 - CCA Customer Experience Council
Helping to shape the future of our industry.
A delegation from FEI to attend up and coming Customer Experience Council meeting in London.
See cca-global.com for further details.
12.08.2011 - Be The Difference
The importance of everyone playing their part for an overall improved customer experience.
http://bit.ly/nXgeLg
11.08.2011 - Social Media Forces Rethink
n tougher times, complaints rise – however the ability to differentiate service through successful resolution also rises. On the flip side we have increased risk factors – stressed staff, regulation, a hungry media and a culture of litigation.
More and more of our customers are becoming increasingly savvy with online communication tools such as Facebook, YouTube etc. Social media is THE customer platform – how our customers use this in the future may force us to redesign our customer service models, our complaints processes.
Thoughts from Chief Executive CCA
06.08.2011 - Daisy's New Look
Daisy, our life size Fresian heifer has decided to brighten up the dark mornings ahead by sporting a new look.
Check out our gallery and feel free to leave a comment !
02.08.2011 - Leading The Way in Security
After intensive external security auditing FEI receives top marks in data protection, data processing and internal security systems.
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