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28.10.2011 - Customer Experience Excellence
" 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competitors "
Source Peppers and Rogers, Customer Experience Maturity Monitor
26.10.2011 - Social Media, Have You Enngaged Yet ?
" 84.2% of all Irish net users used social media networks in December 2010"
" 49% of the Irish population, over the age of 15 use facebook "
Do the numbers add up for you and your organisation ?
21.10.2011 - First Contact Resolution
" 73% of respondents say they value First Contact Resolution most as a contact centre metric "
We at FEI have understood and championed this approach for many years, with our focus on training coupled with industry leading retention rates we really show the way when it comes to customer statisfaction.
24.10.2011 - Ghosts, Ghouls and a Party
With Halloween just around the corner the Social Committee have been at it again, get the creative you busy and ensure you dress to distress on Friday the 28th.
Spot prizes throughout the day with a few devilishly good suprises thrown for in just to keep things interesting !!
17.10.2011 - Strictly For Fun
Louise Doherty attempts to waltz, rumba and foxtrot her way to victory in support of a community charity event being held later this month.!
Best of luck sorting out those left feet !
14.10.2011 - Share The Smiles
" 52% of organisations believe that there is a strong correlation between customer satisfaction & employee satisfaction"
Talk to us at FEI for advice on successful Wellbeing Programme development and implementation.
10.10.2011 - "Help Us End Child Hunger"
FEI staff members get behind Concern Worldwide "Help Us End Child Hunger" campagin.
The annual fast takes place on the 11th of November, visit concern.net for further information on how you can support this amazing cause..
06.10.2011 - Congratulations
Congratulations to James Bradley on his win at the recently held charity white collar boxing event.
All the training paid off !! Well done.
05.10.2011 - Work Smarter Not Harder
"70% of complaining customers will do business with you again if you resolve the complaint in a timely and positive manner. Furthermore, it is easier to get present customers to buy 10% more than to increase your customer base by 10%"
Work smarter not harder, speak with us about our Complete Customer Experience Suite, allow us to keep your customers smiling.
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